Hot Tubs


Terms & Conditions

Our driving motivation is to offer guests of Driftaway Queenstown an experience they will be telling their friends and family about for years to come.

Part of this is having policies to ensure all guests enjoy their experience and customers and our team are kept safe at all times.

The following conditions are part of our reservation agreement with you. As a guest it is required for you to agree to the following policies, procedures and conditions. Please be aware these are subject to change from time to time.

Confirmation and cancellation policy

Booking confirmation policy
A valid credit card and deposit is required to secure all bookings.

Booking modification policy
Modifications can be made, subject to availability, and may require a room / site change. An administration fee may apply. Management reserve the right to cancel a reservation if the alteration reduces the reservation below minimum stay requirements and cancellation penalties will apply. No refund will be made should guests alter or leave for any reason before their reserved departure date. Accommodation and sites are allocated at the discretion of management who reserve the right to alter if necessary or cancel your booking at any time.

Modifications are not able to be made once a booking is within it's non-refundable period.

Booking cancellation policy 

Please note we have 2 cancellation policies at Driftaway, one for holiday periods, public holidays and events and the other is our standard policy below. Please make sure to read both policies to see what applies to you.

For a list of dates the peak cancellation policy applies to, click here.

We recommend having travel insurance (Whether travelling domestically or internationally) as the cancellation policy will still apply in the event of travel/flight disruptions, sickness or COVID 19.


Standard policy

Standard Cancellation policy: Cancellations within 2 days of arrival* will incur a cancellation fee of 100% of the total booking cost. Note the standard policy does not apply to event weekends or public holidays. 

Standard Policy Deposit/Payment: $1 deposit is required to confirm your booking. Your card will be charged the remaining balance 2 days before arrival at which point your booking will be non changeable/refundable.


Peak policy 24th Dec - 3rd March, Event weekends and public holidays.

Please note that this period has a different cancellation policy to our standard cancellation policy.

Peak Cancellation Policy: Any cancellation outside of 7 days prior to arrival* will incur a 10% cancellation fee. Any cancellation within 7 days prior to arrival will incur a cancellation fee of 100% of the booking total. 

Peak Deposit/Payment policy: A 1 night stay is required to confirm your booking. Your card will be charged the remaining balance 7 days before your arrival at which point the booking is non changeable/refundable.

* Day of arrival begins at 12am that day, not 2pm check in time. For example if your booking is for the 4th of May and the standard cancellation policy applies you can cancel free of charge until midnight on the 1st of May. 

Group/event bookings.

Driftaway Queenstown does not accept group bookings or bookings associated with large events.


Driftaway Queenstown has a strict no visitor policy. Due to the current situation worldwide we will be very strict on this policy.

Any guests found to have visitors will risk having their stay cancelled with no refund.


Driftaway Queenstown is a smoke and vape free property.

Long Stay Policy

Guests can book in a week at a time up to a maximum of 28 days in a row BUT
Guests can stay up to 50 days in a calendar year but must check out for one week after a 28 day stay

Long stays not available November to March

Conduct & Noise

No Noise after 10.00pm or before 7.00am. The only exception is New Year’s Eve, which is 1.00am. To ensure all our guests have a great holiday, we expect common sense and consideration to be shown at all times to other guests, staff and management. Management reserves the right to refuse admission to any person and to remove from the property any person, which in their opinion, does not conduct them self in a decent and reasonable manner. No refund will be made in such circumstances.

Driftaway Queenstown is a family holiday destination and has strict rules regarding partying, excessive drinking and excessive noise.

Guest registration

All bookings require a valid credit card to be held on file in case of any additional costs incurred. Reception staff will ask for credit card details upon check in should you not already have one on file from the time of booking. It is also the guest’s responsibility to declare the number of people occupying each room/site upon check in.


Check in/Check out policy

Check in time - From 2pm
Check out - By 10am

Early check ins

Early check ins are subject to availability and won’t be confirmed until day of arrival. Please contact Driftaway Queenstown should you require an early check in.

Late check outs

Late check outs are subject to availability and will be accommodated wherever possible. Unauthorised late check outs may result in additional charges. Should you require a late check out, please contact reception staff.

Late Arrivals

If you anticipate arriving outside reception hours, please contact reception on, or let us know during the time of booking.

You will be given instructions on our late arrival procedure.

Pets policy

Driftaway Queenstown permits dogs in camping sites only. Guests travelling with dogs are not permitted to book rooms.

Dogs must be disclosed to reception staff at the time of booking and guests will need to sign a set of rules to follow which include dogs being leashed at all times, no barking and all mess must be cleaned up or additional fees will apply.

Please note we limit the number of dogs allowed on the property at any one time, therefore we recommend booking in advance so you are not disappointed.

We experience very cold Winters and very hot Summers in Queenstown. All dogs must have adequate warmth in Winter and must not be kept inside hot vehicles unattended in Summer.

Damage and additional cleaning costs

Management will charge additional costs for damages and/or additional cleaning required to property. These charges will be made to the credit card held on file from the time your booking is made.

Driftaway Queenstown will make every effort to keep costs to a minimum by repairing damage or cleaning mess prior to contacting professionals.

Examples include, but are not limited to:

  • Burnt Carpet/bench top
  • Broken Windows/doors
  • Smoking in room
  • Additional cleaning required due to extreme mess or sick
  • Damaged furniture
  • Guest compensation due to noise or disruption
  • Any additional cleaning required outside of what would be expected on a standard check out

Damage/loss of property

Guests are liable for any damage caused, whether by deliberate, negligent or reckless behaviour. We encourage guests to inform staff if these circumstances occur.

Damage discovered after check out 

Should damage be discovered after the guest has departed Driftaway Queenstown reserves the right to charge the credit card held on file.

Damage to rooms, buildings or property. 

Damage to units, including furnishing, fixtures and/or theft will be charged the full replacement value plus any additional shipping costs. Any damage to property, whether will full or accidental is the responsibility of the registered guest. These costs will be charged to the credit card of the registered guest and in serious cases, criminal charges will be pursued.

Health and safety policy

Driftaway Queenstown takes the health and safety of its employees and guests extremely seriously. Whilst every effort is made to ensure everyone’s safety, accidents do happen and we encourage guests to let staff know should these occur.

Driftaway Queenstown staff are trained in first aid and are happy to help where assistance is required.

Safe guest conduct

To ensure the safety of everyone we ask that guests conduct themselves in a safe and sensible manner. This includes, but is not limited to, the following:

  • Guests must not behave in a way that puts themselves or others at risk
  • Guests must abide by a total fire ban
  • Follow the strict 5km speed limit when driving through the property
  • No firearms or weapons permitted on the property
  • No tampering with fire safety equipment
  • Guests must follow all staff instructions in case of emergency
  • High levels of intoxication is not permitted on site, neither is the use of illegal substances

Additional information

Car parking 

Each unit or site is allocated 1 parking space. Extra vehicles are to be parked outside the property unless otherwise approved by Driftaway staff.

Credit cards and Guest Registration

A 2% credit card fee applies to all credit card transactions, this fee is non-refundable in the event of cancellation. We accept all major credit cards including VISA, Master card. Any card that is not a New Zealand debit card is treated as a credit card by New Zealand banks.

All bookings require a valid credit card to be held on file in case of any additional costs incurred. Reception staff will ask for credit card details upon check in should you not already have one on file from the time of booking. It is also the guest’s responsibility to declare the number of people occupying each room/site upon check in.

Special requests 

Special requests are on a request basis only and cannot be guaranteed. While we will do our best to secure a specific room, extenuating circumstances may affect this.


All rates are quoted and charged in New Zealand dollars and include GST of 15%. All refunds will also be processed in New Zealand dollars. Driftaway Queenstown takes no responsibility of exchange rates or transaction fees charged by your bank.

Right to cancel
We reserve the right to cancel any bookings we believe might not align with our terms of conditions. Additionally, booking systems can have technological errors which may result in overbooking on rare occasions. In both instances we will inform the guest as soon as possible.